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Call Sage: 800-285-0999           Privacy Policy Update Notice

Privacy Policy Update Notice:

Sage North America updated its Privacy Policy on August 18, 2011. With this update, we made changes to the "Business Information Collection and Use by Sage" section of our policy to explain that our websites ("Sites") may use third party Internet advertisers that deliver custom ads to you. Such custom ads are based on information collected through cookies and web beacons when you visit our Sites. Please note that Sage does not control Internet advertisers' use of cookies or information collection. We also explain how you can opt-out of Internet advertisers' information collection. Click here to learn more. Sage North America values your privacy and is committed to maintaining your trust. Please read the full updated Privacy Policy, as you are bound by its terms when you use our Sites.

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Overview

Support and Training

Solutions From Sage


When you make an investment in software, you want to know that you have protection. With this in mind, we've designed our industry-leading service and support offerings to provide you with a wide range of choices, each designed to meet your needs, solve your toughest problems, and increase the value of your investment. Explore the links below to learn more and find the best fit for your business.



Support Plans  
Get unlimited, toll-free technical support, as well as many other benefits as a subscriber to the Billing Assurance Essential Plan. Or, get even more support with our new Billing Assurance Premium Plan. Plus, new customers can take advantage of 30 days of FREE support!

Knowledgebase
Available 24/7, the Timeslips Knowledgebase is a comprehensive, searchable online technical resource library containing valuable software tips, tricks, and troubleshooting advice.

Data Services  
Sage Timeslips offers a variety of data services. Whether you need to convert your data from an older product or are splitting or merging your data as your business develops, simply choose from an array of data services, depending on what your specific needs are.

Training  
Learn everything from getting started to creating customized reports and do it at your own pace using Sage Timeslips training guides. Choose from various options to meet your specific training needs.

Customer Service Live Chat  
Contact the Sage customer service department for any non-technical-support matters such as to update your contact information or if you have general questions about your account status with Sage.

Live Chat Product Assistance
NEW! Our Support Plans now provide you with Live Assistance. Sage Timeslips Product Support Chat is an Advanced Feature that requires you to logon to the Sage Customer Portal to use. Live Chat Assistance is available from 8:30 am to 7:00 pm ET. Please logon to the Sage Customer Portal first. After doing so, click the Contact tab, select either Customer Service or Customer Support from the navigation bar, then select  Sage Timeslips from the Select a Product dropdown menu to access Chat options.

Local Services  
Certified Consultants are here to assist you and your staff on installation, customization and training to help your business get the most out of your Sage Timeslips software. If you need support on location, local Certified Consultants are available to give you the hands-on assistance you're looking for.

Product Updates  
Download files containing patches, latest service releases, and other updates for your Sage Timeslips software.

Obsolescence Policy  
The Sage Obsolescence Policy provides support of the current Sage Timeslips release and, in most cases, two prior releases of the product. Product support includes customer support, and compatibility with other add-on products or services offered.

Community  
Visit the Sage Timeslips online community today to ask questions of and share product experiences, tips, tricks, and suggestions with colleagues, as well as industry and product experts.