Support Plans

Billing Assurance Plan | 30 Days' Free Warranty | On-Demand

Billing Assurance Plans

Sage Timeslips Billing Assurance Plans maximize your software investment by giving you access to technical support, data expertise, installation assistance, and online training courses. With two annual Billing Assurance Plans designed with the most frequently requested service options to choose from, you get peace of mind knowing your system and business can continue to grow and prosper into the future.

Billing Assurance Essential Plan
A basic plan is essential for every Sage Timeslips customer. The Billing Assurance Essential Plan includes:

• Unlimited Access to Toll-Free Telephone and E-Mail Support. Whether you need help with an error code or want to know how to use a feature with the software, you'll enjoy speedy, in-depth responses from Sage Timeslips technical experts.
  
  
• Unlimited Access to Tech Tuesday Realtime Learning Courses. Keep up with the latest technology and services Sage has to offer through online Learning Courses. You'll meet and interact with speakers, consultants, and product experts who can help you get the information you need to get the most out of your Sage Timeslips software.
  
  
• Unlimited Access to Business-Building Realtime Learning Courses. These Webcasts are designed to help provide valuable insight into various functional areas across your business-like Sales, Marketing and Management-to help your business thrive.
  
  

Billing Assurance Premium Plan
This is the total support solution if you rely on Sage Timeslips to help you run your business and includes everything from the Billing Assurance Essential Plan, plus:

• Unlimited Access to Tier 2 Support Representatives. When you need an answer, you want it fast. With the Billing Assurance Premium Plan you get direct access to our most tenured Support Representatives who can not only answer your questions, but also have the ability to perform minor data repairs utilizing remote access to your system, if needed.
  
  
• Installation and Upgrade Assistance. Whether you're just getting started with Sage Timeslips or upgrading a prior version, you'll appreciate the installation and upgrade assistance that comes with your Billing Assurance Premium Plan. This benefit includes one scheduled outbound support call to assist with your installation and configuration of Sage Timeslips as well as a conversion of a prior Sage Timeslips database.
  
  
• Sage Timeslips Tutor. Get the most from your Sage Timeslips software through interactive online group training sessions. Two one-hour scheduled sessions are included with the Billing Assurance Premium Plan each year. Use these sessions to learn more about specific Sage Timeslips features or become better versed at utilizing functions you use regularly.
  
  
• Unlimited Minor Data Repairs. Need help with a minor data issue? With the Premium Plan, you'll have access to unlimited minor data repairs (repair level to be determined by Sage support representative). A value of up to $150 for each instance, these repairs can be provided during the initial call in most cases. Appointments may also be scheduled.
  
  
• Data Corruption Repair. No one wants to think about facing a case of high-severity data corruption (repair level to be determined by Sage support representative), but you can enjoy peace of mind knowing that we'll repair your database and have it back to you within ten business days of receipt. A $250 value, one instance of Data Corruption Repair is included with the annual Billing Assurance Premium Plan.
  
  

* Live Chat Assistance is available with our Customer Service Associates for nonproduct support questions only. Live Chat assistance is not currently offered with our Support Specialists.

30 Days' Free Warranty Support

Sage provides 30 days of warranty support when you purchase a new or upgrade product. To receive warranty support, just register your product. You will have 30 days from the date of registration to contact support.

When to Use Your Free Support
Converting from a different product? Use your free 30 days to ask conversion questions.

Do you have questions on how to start your program, create a new company in Sage Timeslips, or make a backup? Give us a call!

Do you need step-by-step assistance installing your Sage Timeslips product on a network? Ask our support specialists at no charge!

Quick Answers to Your Questions
Rather than searching through manuals or trying time-consuming trial-and-error solutions, Sage Timeslips Support can help you to solve unexpected problems and improve your results from daily tasks. Just one call gives you fast access to our support specialists, who are ready to answer all of your questions.

To access your 30 days of customer support, call 770-492-6405 8:30 a.m. - 7:00 p.m. Eastern Time.

On-Demand

Customer support is also available on an as-needed basis by:

By Phone
Call 770-492-6415 and bill the $5 per minute, $50.00 minimum, charge to your credit card.

Supported Products
Check our obsolescence policy page to review which products are supported.